I had a very frustrating experience with the Telstra team. Some of the staff members were quite annoying and not supportive at all. They did not provide correct or clear information, which made the whole process very confusing.
I specifically asked about the $17 offer, but they didn’t even seem to know about it or its renewal policy. On top of that, they were unsure about the recharge process and gave me incorrect guidance. Because of this, $49 was deducted from my account instead, which was not what I agreed to.
The whole experience was time-consuming, stressful, and very disappointing. However, I would like to mention that not all staff were the same—some members were polite and helpful.
Overall, the lack of proper knowledge and guidance from certain team members made this a very hectic experience.
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