Today, a representative informed me that the company has its AI adding charges to customer bills without prior notification or justification. According to the representative, it’s described as "an error." The company has not communicated this ongoing issue, leaving customers to discover the discrepancies on their own. Good luck with that, as many customers also admit they cannot access their accounts to view their billing details! This situation seems unacceptable; they appear to be profiting from a recurring AI error without informing their customers. What should we do next?
Claim your business profile now and gain access to all features and respond to customer reviews.
TELUS Canada provides cable TV, high speed Internet, home phone service, IPTV, satellite television and wireless Internet services for Canadians at home, work & students.