Review Time
WORST CUSTOMER SERVICE EVER!!!! I never write bad reviews but this is honestly been nothing short of traumatizing. I signed up with Telus being told that it would be really good internet which I require for work. I was told that the building I live in had the fiber cables already installed to each unit. A technician came and told me he was not able to find the cables despite not even looking in the right spot where the email said it was. I asked him several times can you please look above the ceiling tiles and he said there's no way that there are there. I had to call Tellis back and they told me I had to call the third party to get the cables dropped to my unit. The third party called me back and told me that they were definitely already there. I called tell us back to tell them that and they booked me an appointment for a specific time which was then switched to before 5:00 p.m. at any time that day. I'm not able to just be home every day I'm not home at any time every day for them to come. I'm a single parent working two jobs I can't book an appointment for them to come at any time before the end of the day but apparently that just doesn't work and they will switch the time on you. This has been a month of going around and I still don't have proper working internet. I'm literally so mad at this point that I'm just ready to cancel. I've never dealt with such an incompetent group of people.
Finally i paid off my bills but oopsie i owed $$ 0.05 or else will terminate my account thatss what my enails popped out.
Holy !!!
There is Indian guy tech came and fixed our issues at home a technician so get fixed. Biling time came and im so suprpised i owed 600$ man i called telus they said that tvbox is broken and got cracked how??
You said you will fix my channels coz itsnot working.
Telus tsktsk..
They charged me freaking 600$ for the technician who made up a story about my issue but do you think you will get PR for making up a story?? Hello.
GOD IS WATCHING YOU MAN!
OH AnD THE MANAGER I SPOKE WITH BELIEVED ON YOU technician guy HEY not the customer words. He is freaking on your side lucky! He covered up your bad soul.
I even said to the manager i spoke with that are you really manager not even investigating anything why i will pay 600$?and he was like oh Ms soerywecant fond any trace or proof that our tech made mistakes
Oh yeah??
Be careful customers whennyou call and request for telus technician so freaking mad!!!! Grrrr telus
Hopefully bell will get better deal tahn telus.
Horrible! Had pre authorization bill payments set up and a set rate on my TV and internet, they slowly over the last 9months started slowly upping my bill and taking more money without my knowledge, can’t believe it, they are all a bunch of scammers wouldn’t trust them please don’t ever use Telus
This company Is biggest garbage When you looking for custumerservice people call send all Over the world cheep labor for big company all vp and all another big boys have big money but pay cheep people in Manila bombay Salvador gvatemals company that after 23 years Loyalty time to Swich another provider
Illegal and predatory business practices. They revoked my access to view or pay bills, then terminated my account and sent it to collections. 1.5 years later I get an email from collections saying I owe them a ridiculous amount. Turns out they have been illegally charging interest on my terminated account that I cannot access. This is illegal. Telus needs to be investigated as well as their goons over at general credit services.
I wish there was a way to give zero stars, but I had to settle for one just to share my experience. I've been a customer of the company since 1997 without any issues until now. Recently, I've noticed a significant decline in service quality and employee knowledge, particularly in the loyalty department, which has been quite alarming.
There are numerous discrepancies across my accounts, such as overdue notices that do not reflect the actual status when I check my account. I've spent countless hours on the phone trying to resolve these erroneous notifications regarding overdue payments that are clearly marked as current. Each time I speak with a representative, I'm reassured that my accounts are up-to-date and that my payment information is correct. Yet, no one has managed to assist me in correcting these misleading notifications.
This situation exemplifies how a once-reputable company has outsourced its customer service to regions where communication is a struggle and efficiency seems lacking. Unfortunately, none of my issues have been resolved. I am now actively searching for a new provider for my mobile and internet services.
They provide little assistance, leaving you to manage everything on your own. I spent 5.5 hours on the phone with the support team over the past week, and there's still no resolution. Once you're locked into a contract, it feels like you're not valued until it's time for renewal.
Steer clear of this contract service! It's incredibly costly, and the communication is just a headache. We were confused about the terms when we signed up, and canceling the agreement ended up costing me $319. It feels like they pressured us into signing initially, and as seniors, this is really frustrating. In this area, options are limited.
Today, a representative informed me that the company has its AI adding charges to customer bills without prior notification or justification. According to the representative, it’s described as "an error." The company has not communicated this ongoing issue, leaving customers to discover the discrepancies on their own. Good luck with that, as many customers also admit they cannot access their accounts to view their billing details! This situation seems unacceptable; they appear to be profiting from a recurring AI error without informing their customers. What should we do next?
This is easily the worst mobile internet I’ve encountered in over two decades. The service promotes 5G+ claiming speeds up to 2 Gbps, but the actual performance is laughable. Download speeds range from 2 to 7 Mbps, with uploads plummeting to as low as 0.02 Mbps, seldom exceeding 1.2 Mbps. To make matters worse, the support team advised me to switch to LTE instead of 5G. This says it all — misleading promotions, unacceptable service, and a total waste of money.
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TELUS Canada provides cable TV, high speed Internet, home phone service, IPTV, satellite television and wireless Internet services for Canadians at home, work & students.
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