I wish there was a way to give zero stars, but I had to settle for one just to share my experience. I've been a customer of the company since 1997 without any issues until now. Recently, I've noticed a significant decline in service quality and employee knowledge, particularly in the loyalty department, which has been quite alarming.
There are numerous discrepancies across my accounts, such as overdue notices that do not reflect the actual status when I check my account. I've spent countless hours on the phone trying to resolve these erroneous notifications regarding overdue payments that are clearly marked as current. Each time I speak with a representative, I'm reassured that my accounts are up-to-date and that my payment information is correct. Yet, no one has managed to assist me in correcting these misleading notifications.
This situation exemplifies how a once-reputable company has outsourced its customer service to regions where communication is a struggle and efficiency seems lacking. Unfortunately, none of my issues have been resolved. I am now actively searching for a new provider for my mobile and internet services.
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TELUS Canada provides cable TV, high speed Internet, home phone service, IPTV, satellite television and wireless Internet services for Canadians at home, work & students.