WORST CUSTOMER SERVICE EVER!!!! I never write bad reviews but this is honestly been nothing short of traumatizing. I signed up with Telus being told that it would be really good internet which I require for work. I was told that the building I live in had the fiber cables already installed to each unit. A technician came and told me he was not able to find the cables despite not even looking in the right spot where the email said it was. I asked him several times can you please look above the ceiling tiles and he said there's no way that there are there. I had to call Tellis back and they told me I had to call the third party to get the cables dropped to my unit. The third party called me back and told me that they were definitely already there. I called tell us back to tell them that and they booked me an appointment for a specific time which was then switched to before 5:00 p.m. at any time that day. I'm not able to just be home every day I'm not home at any time every day for them to come. I'm a single parent working two jobs I can't book an appointment for them to come at any time before the end of the day but apparently that just doesn't work and they will switch the time on you. This has been a month of going around and I still don't have proper working internet. I'm literally so mad at this point that I'm just ready to cancel. I've never dealt with such an incompetent group of people.
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TELUS Canada provides cable TV, high speed Internet, home phone service, IPTV, satellite television and wireless Internet services for Canadians at home, work & students.