I’m very frustrated with how unprofessional Temper has been when it comes to payment timing, communication, and responsibility. According to their own policy, clients typically have a payment term of 14 or 30 days (sometimes 45 or 60 in rare cases), yet my payment took over 60 days.After patiently waiting for 30 days, I reached out to Temper to ask about my payment. They told me the client hadn’t paid yet and even advised me to contact the client myself — which I did, multiple times. Each time, the client confirmed that the payment had already been processed on their side. When I informed Temper of this, they kept insisting that the client hadn’t paid and that they couldn’t pay me until they received it.After six weeks of waiting, I personally met with the client to understand the situation better. The client showed me proof that they had paid Temper. I took photos and sent them to Temper’s customer service. Their response was simply:“If the client did indeed pay, can you advise the client to reach out to us to have this sorted and looked at?”Eventually, I got paid — but only after doing all the investigating and chasing myself, and without any proper update or explanation from Temper. To make things worse, the payment I finally received was slightly reduced by 1.06%. Overall, the experience has been extremely disappointing. The lack of transparency, accountability, and communication from Temper is unacceptable. I hope they take this feedback seriously and improve their professionalism when dealing with payments and freelancers in the future
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