I ordered a digital download on 24/11/2025 which I expected would be the quickest way to receive my photograph with Christmas upcoming. By January 2026 I had not yet received the photograph and therefore made a general enquiry as to its whereabouts. A person contacted me back telling me that it had been personally emailed to me 1st Jan 2026 when it categorically had not. I was assured I was to be ‘re-sent’ the image within the next 48 hours. The next day (6/1/26) I received the image via email from the very person that handled my query. 1. The image is below par standard. 2. The image is still unable to be retained via the reference number they gave via the original email confirming the order. 3. The image was not sent via email on the 1/1/2026 as they had stated. That is a complete fabrication. This will be taken further and the school from which they are commissioned will certainly be notified (multiple times) about their shocking service. I am certainly not the only person who is dissatisfied at the very least with the service received. Horrendous.
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Founded by Horace Tempest over 80 years ago, Tempest Photography has been at the forefront of the photographic industry for nearly a century.
As the first school photography company in the UK to move to full digital processing, with a digital laboratory that is the most state-of-the-art in Europe, you can be sure of first-class images, every time.
