Unacceptable customer service experience! I've never encountered such poor service. I ordered a bed on December 1, and it was supposed to leave the factory within a day. Now it's December 31, and it still hasn't arrived! There's no assistance, and no one responds! Today I received an email offering a refund, but that doesn't help at all! I've been sleeping on the floor for a month! The exact same bed is being advertised online today with the same 'one day to depart factory' claim! This feels like a scam, and someone needs to look into this company!
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