I had an incredibly disappointing experience. The customer support was lacking, and every representative I spoke to seemed completely uninformed about my return order. Each one provided conflicting information. I received a damaged item that I wanted to return, but they sent me a return label with the wrong address. When I called, I was told it didn't matter and that the address had been updated. On the scheduled day, I called again to confirm the collection, only to be informed that it wasn't happening and the label was still incorrect. They eventually emailed me the correct label, but then I received a call from a delivery person who was at the wrong address for collection. This all occurred despite my multiple calls to correct the address, during which I was assured that it had been updated. The representatives were untrained and unprofessional.
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