I’ve been a loyal Tempo customer for some time and generally appreciated the service. However, my recent experience with their subscription and refund policy has been disappointing. I was charged for a period during which I did not use the service, despite communicating my intent to pause my membership. When I requested a refund, my case was escalated to a senior supervisor, but ultimately, they declined to make an exception, citing their policy.While the customer service team was polite and responsive, I felt the resolution was unfair given my circumstances and history with the company. If you’re considering Tempo, I recommend reviewing their cancellation and refund policies carefully before subscribing, as they are quite strict and exceptions are not made even for long-term customers.Overall, the service itself is good, but the rigid policies and lack of flexibility in customer support have left me disappointed.
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