Review Time
I am writing to express my disappointment with my recent experience with TEMPO.During my first two weeks of service, my deliveries were unfortunately sent to the wrong address, despite my correct address being on file.Today, I discovered that an item was missing from my delivery. As I had planned my week's meals around this delivery, this was quite inconvenient. While they did credit me for the meal, they declined to credit the associated tax, which I believe may be a violation of IRS regulations. Furthermore, the customer service representative was, regrettably, quite impolite.Although this may seem severe, I feel I have given them ample opportunity to resolve these issues, and I will no longer be using their service.It is truly a pity, as I found the food to be delicious, the portions generous, and they successfully met my husband's dietary needs.
I’ve been a loyal Tempo customer for some time and generally appreciated the service. However, my recent experience with their subscription and refund policy has been disappointing. I was charged for a period during which I did not use the service, despite communicating my intent to pause my membership. When I requested a refund, my case was escalated to a senior supervisor, but ultimately, they declined to make an exception, citing their policy.While the customer service team was polite and responsive, I felt the resolution was unfair given my circumstances and history with the company. If you’re considering Tempo, I recommend reviewing their cancellation and refund policies carefully before subscribing, as they are quite strict and exceptions are not made even for long-term customers.Overall, the service itself is good, but the rigid policies and lack of flexibility in customer support have left me disappointed.
The company really does try to get you with unwanted deliveries when you want to put the service on hold or cancel. I had my subscription on hold indefinitely, however, the service just re-started without my knowledge that this was going to be happening. It seemed very tricky to me. That inspired me to cancel the entire thing because I didn't want to work with this company any longer. In order to cancel, you have to write them an email. I received an email back that the subscription would be canceled. YET somehow I was just alerted that I had meals about to shipped for next week. I don't appreciate that sort of tactic to get business.
I paced an order when checking the receipt I was over charged. I mediately cancelled the order. I got a partial refund and the rest in credit. They ignored the request for a full refund. I am now forced to purchase from this shady company to use up my credit.
This company employs shady business practices. They seemingly don’t have product and will try to assuage your concerns with a free month of membership. You will not receive your accessories in the time that they advertise. My accessories order are supposedly “on back order” with a shipping estimate of 2-3 months out. I’ve already received the Studio Pro (their highest priced product) and now have to wait 2-3 months to actually get the use out of it that I wanted. I think the rumors of reselling refurbished machines are true. Customer service is just as the other commenter said. They throw a month membership extension into mix. Keep in mind that the first year is baked into the price already. And for them to only offer me a month when it’s going to take three to get all my equipment I paid for already is a slap in the face. Returning IMMEDIATELY and going with a competitor that cares about customer service and the consumer experience. This company did a quick money grab and the company is garbage.
I placed an order a month ago and it's still not here. I'm not joking when I tell you that today was my 10th phone call trying to track my order down. Their customer service is not helpful or responsive. I've paid over $2,000 for nothing. I will probably just charge this back at this point. So frustrating.
The product is interesting, but the customer support is lousy. It took me 25 minutes to cancel my membership. I was patient for the first 10 minutes, got switched to a "senior" person who wanted to start the conversation over. I made it explicitly clear what I wanted (cancellation of subscription) and didn't want (persuasion, questions, offers, negotiating) and still it took another 15 minutes. I'm much less enthusiastic about renewing in the future and might just sell my machine.
I ordered a Tempo system on March 4, 2024, and as of now, I am still waiting for the complete order to be fulfilled. This delay is beyond unacceptable, and the lack of communication from Tempo's customer service is infuriating. They have done nothing but gaslight me throughout this process, providing empty promises and excuses with no resolution in sight.After multiple attempts to resolve this issue directly with Tempo, I have been left with no choice but to escalate this matter legally. I have already filed complaints with the Federal Trade Commission (FTC) and the Better Business Bureau (BBB) due to what I believe to be deceptive business practices and a blatant disregard for consumer rights.Furthermore, I have consulted with legal counsel and have sent a formal demand letter to Tempo, as a precursor to filing a lawsuit. I am prepared to pursue this matter in court if necessary, as the company's failure to deliver the product and honor their contractual obligations may constitute a breach of contract and potentially violate consumer protection laws, including but not limited to the Magnuson-Moss Warranty Act and state-specific consumer protection statutes.To other potential customers: Beware. This company has proven to be unreliable and unwilling to fulfill its promises. I strongly advise against doing business with them unless you’re prepared to take legal action to receive what you’ve paid for.
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