This company employs shady business practices. They seemingly don’t have product and will try to assuage your concerns with a free month of membership. You will not receive your accessories in the time that they advertise. My accessories order are supposedly “on back order” with a shipping estimate of 2-3 months out. I’ve already received the Studio Pro (their highest priced product) and now have to wait 2-3 months to actually get the use out of it that I wanted. I think the rumors of reselling refurbished machines are true. Customer service is just as the other commenter said. They throw a month membership extension into mix. Keep in mind that the first year is baked into the price already. And for them to only offer me a month when it’s going to take three to get all my equipment I paid for already is a slap in the face. Returning IMMEDIATELY and going with a competitor that cares about customer service and the consumer experience. This company did a quick money grab and the company is garbage.
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