The product is interesting, but the customer support is lousy. It took me 25 minutes to cancel my membership. I was patient for the first 10 minutes, got switched to a "senior" person who wanted to start the conversation over. I made it explicitly clear what I wanted (cancellation of subscription) and didn't want (persuasion, questions, offers, negotiating) and still it took another 15 minutes. I'm much less enthusiastic about renewing in the future and might just sell my machine.
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Powered by 3D sensors and A.I., Tempo delivers the personalized guidance of a 1-on-1 trainer, while bringing the heat of your favorite group fitness class.
