The customer service is the worst I’ve ever encountered! I bought two pillows that were the wrong size, and they didn’t inform me at the time of purchase that they couldn’t be returned or exchanged. When I called to exchange, I found out then. Even with unopened products, they made no effort to assist. This has been the poorest customer service experience I've had. I will not be purchasing from them again, which is unfortunate since I was a loyal customer for over 20 years.
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