“I bought a toy car for 367 DKK. Temu claimed it could handle water/was waterproof, but the first time I used it as described, it got water damaged. Now the lithium battery is a major fire and explosion hazard. According to EU safety laws (ADR), it is illegal for a private person to ship damaged lithium batteries by mail. Despite this, Temu support refuses a full refund unless I ship this dangerous item back. They are asking me to break the law and endanger postal workers because of their own misleading product description. I want a full refund to my Temu credit immediately so I can dispose of this hazardous waste safely.
Order ID: [PO-054-05868037143672366]”
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Temu is an e-commerce company that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022. If you have any questions or concerns while shopping at Temu, please contact our customer service through this link: https://m.temu.com/t/ZXIdkZadzEASee more
