***Do not use Temu***
A package was marked as delivered, but it never actually arrived. At the time the delivery notification came through, someone was present with a clear view of the building entrance, and there was no delivery driver in sight. No one approached the door, and the doorbell was not rung, so there was no delivery attempt.
The photo provided as proof of delivery does not show the entrance or any identifiable part of the property and appears to have been taken from inside a vehicle. The lighting in the image also does not match the actual conditions at the time, as the entrance area was in full sunlight with clear skies.
The delivery company was contacted, and the representative even said the situation looked suspicious and would be escalated. A callback was promised, but no one ever followed up.
The seller was also contacted to report the missing package and request a refund, but the request was declined despite the lack of proper proof that the item was delivered.
Overall, the package was never received, the proof of delivery was inadequate, and neither the delivery provider nor the seller offered a meaningful solution. The whole experience was frustrating and disappointing.
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Temu is an e-commerce company that connects consumers with millions of merchandise partners, manufacturers and brands with the mission to empower them to live their best lives. Temu is committed to offering the most affordable quality products to enable consumers and merchandise partners to fulfill their dreams in an inclusive environment. Temu was founded in Boston, Massachusetts in 2022. If you have any questions or concerns while shopping at Temu, please contact our customer service through this link: https://m.temu.com/t/ZXIdkZadzEASee more
