I bought two ankle braces from the company. Before returning the first one, I inquired about return deductions and was assured that my refund would be full. However, I noticed a $9 deduction upon processing my refund. For the second brace, I was informed that a 20% fee would apply, but my refund ended up being $52.98 less than the purchase price, which is more than the stated deduction. In both cases, I covered return shipping myself, and the company deducted their original shipping and handling costs from my refunds without clear prior disclosure. The full return policy was only available in fine print after I made the purchase. My main issue is not with the product quality but with the lack of clarity surrounding the return policies. Customers should be explicitly informed before making a purchase about return shipping responsibilities, potential deductions, and the possibility that quoted return deductions may not reflect the final refund amount. I share this to help others make informed decisions.
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