I bought and tested two ankle braces from a company. Before I returned the first brace, I inquired about return deductions and was assured that my refund would not have any deductions. However, when I received my refund, $9 was taken out. For the second brace, I was informed that 20% would be deducted upon return. The brace was priced at $219.99, yet my refund was $52.98 less than what I initially paid, surpassing the stated 20% deduction. In both instances: • I covered the return shipping costs myself • The company also deducted their original shipping and handling fees from my refunds • These extra deductions were not clearly communicated beforehand • The complete return policy is only available in fine print after the purchase, when you're attempting to return the item My issue isn’t with the quality of the braces, but rather the lack of clarity regarding the return policies. The actual deductions did not align with what I was told, and the overall costs were much higher than anticipated. Customers should be properly informed prior to purchase that: • Return shipping is the customer's responsibility • Original shipping and handling may also be deducted • Quoted return deductions might not correspond to the final refund amount I’m sharing this so that others can make a fully informed decision before placing an order.
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