I purchased my bike CGO 600 Pro through my companies cycle to work scheme (Dashrides.com). I have had the bike less than a month and a fault has developed. When i pedal, i can hear a clunk on every revolution, i can feel the vibration through my foot also. I contacted Tenways who asked some questions and asked for proof of purchase which i provided. i was asked to send video of the noise which is not possible as it only makes the noise under load i.e going uphill, also a photo of the QR code of the motor, the problem is not motor related, i believe it is the bottom bracket. i was then contacted by email by someone completey different saying i have to take it back to the shop i purchased from and a skilled mechanic would need to fix it. i said in the previous emails there is no shop involved just the cycle to work scheme who i purchased through work.They have told me that Tenways are responsible, they only place the orders with the different bike companies. this should be a simple process being made very difficult, the bike is faulty and if not resolved i will have to send it back to Tenways
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