Attention all, scammer alertI am writing to share my experience with the Tresway e-bike company. I had watched a review by a well-respected YouTuber, e-VRC, and decided to try the Tresway 7x 30 Ahp, which came with a seat that I believed would be ideal for my son.Unfortunately, I received the e-bike in a damaged box without any protective packaging. I promptly contacted the seller, who apologised profusely. However, I was still dissatisfied with the experience.I proceeded to assemble the e-bike without following the instructions provided, which I believed should have been included with the bike. Upon connecting the wires, I noticed an unusual noise from the motor, which soon escalated into an alarm. Subsequently, the e-bike locked me out, demanding that I enter a password and stop the motor.I have since contacted the company again, and they have provided me with a video tutorial on how to connect the components correctly and how to reset the password. I am hopeful that this will rectify the issue and provide me with a satisfactory experience with the Tresway e-bike.Since acquiring this e-bike less than a month ago, I have only been able to use it for the initial few days, and the frustration has been overwhelming. In response to my previous email regarding the bike and its noise, the manufacturer promptly contacted me via email. After sending them a video of the bike and the issue, they informed me that there was a broken mower and that they would send me a replacement part for me to reconnect the new motor myself. I dis agreed stating that I am not an e-bike mechanic and do not understand why all e-bikes are not inspected before delivery. I agreed to receive the replacement bike, and they assured me that they would send me another replacement after a back-and-forth of emails.The manufacturer then stated that they would pick up the bike and deliver it to me. However, I did not pick up the bike they sent me. Instead, I received a replacement bike. Consequently, I now have two bikes.The manufacturer claimed that there would be no problems with the new bike. However, the new bike did not meet my expectations. The only thing I would have to do was change the front wheel bike, which I own. I can easily change the front wheel, but when a bike actually arrived. It lacked a motor, battery, and screen. Furthermore, it did not have any front brakes. None of the cables were connected, causing significant cable problems and preventing me from getting any power to the back of the bike.The manufacturer demanded that I repair the bike myself and remove all the parts from the old bike.Why would they send me a bike that had not been thoroughly checked to ensure that everything was running smoothly?There was another round of back-and-forth emails, and now I am stuck with two bikes that are completely non-functional. This company is a prime example of a scam. They constantly email you back, demanding that you perform all the repairs and fix their bikes for them. The frustration of spending so much money and not receiving any compensation is overwhelming.I have incurred financial losses and wasted time with this company. I am currently left with two e-bikes that are not functioning. I have contacted them regarding compensation, but they have informed me that they will only provide compensation once I have ceased my dispute, which I have initiated through an open paper dispute.I am not willing to undertake the repairs myself, I am concerned that this may void the warranty which there is none when you buy from a Chinese company and selling to people in different countries .I strongly advise against using this company. It is not a reputable business that should be trusted. I urge everyone to avoid this company and seek alternative options to avoid a situation where I am forced to purchase a new e-bike from a reputable company at my expense.
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