I've had my Tenways bike since July 2022, and it has been one problem after another: battery, motor, cables, you name it. I've contacted their support six times over the years (Dec 2022, Jul 2023, Feb 2024, Aug 2024, May 2025 and Nov 2025), and while they have helped me before, the issues ALWAYS come back. Now that my warranty is over, I'm being told I need to pay for any spare parts.I'm furious because what I need is their accountability. The long list of recurring issues proves this is not an isolated case or "bad luck", it's a clear sign of poor product quality. A bike at this price range should not need constant repairs and endless troubleshooting. This bike is not just for leisure, I use it every day for my work commute. Every time it breaks down, I'm forced to spend a lot on transportation in Denmark just to get to work. For a bike that costs over €2.000, this level of unreliability is completely unacceptable.
Claim your business profile now and gain access to all features and respond to customer reviews.
