Dropping the car off was fine, took us to the airport was all good, however returning today 9th Feb 2026 was not as good. We called to say we at the baggage area. They said we need to phone again once we have our baggage which we did they said they will be 11 minutes which turned into a half hour. After a long haul flight you don't want to still stand and wait for your transfer they should be waiting for you. The cases shifted at the back which he heard and when arrived at the car parking place where our car was. He opened his boot not checking if anything can fall out, our case fell out onto the ground with two laptops in and our laundry item we purchased in South Africa was partially damaged. With no apology that he let our case fall to the ground. Our car was not ready for us even though they fetched us and we told them our regards number, we had to wait for them to fetch it which is more of a delay. Sorry but will not be using them again.
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