My Extremities ski gloves weren't up to standard - used 4 times in 20 months (4 weeks max), but thumbs soon worn through and the stitching came apart. The gloves clearly weren't up to the task, despite being advertised as such. Terra Nova just said that they couldn't do anything as the 12 months warranty had expired. They didn't respond to further emails. In my experience, their equipment isn't up to the advertised quality and they just don't want to help long-term customers - a tick-box culture, it seems.
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Terra Nova Equipment Ltd. is a British designer and manufacturer of award winning outdoor equipment. Brands include Terra Nova, Wild Country and Extremities.
