I recently placed an order through the Terra Nova website and was really let down by the entire experience. I’m writing this review so others aren’t left in the same frustrating situation.I ordered a tent, received a confirmation email saying it had been processed and would ship shortly, and even sent a follow-up email asking about the delivery time - no response. After days of silence, I tried calling but couldn’t get through. It took six days to finally speak to someone, only to be told that the tent was never in stock - even though it was listed on the website and being sold at a discount.At no point was there any indication that the tent wasn’t available. Had I not chased them down myself, I’d still be waiting. No update, no delay notice, no apology. The whole situation has thrown off my planning for an upcoming trip. I spent weeks researching the right tent, built parts of my itinerary around it, and now I’ve lost a week waiting for a tent they knew they never had. To make things worse, the delay meant I missed major summer sales, so it’s cost me both time and money. While I appreciate that a refund is being processed, the lack of communication and transparency was incredibly disappointing.I’ve always been fond of Terra Nova and had only heard good things, which is why this experience was such a letdown. For a company built around reliability and adventure, clear communication and honest stock updates should be the bare minimum.
Claim your business profile now and gain access to all features and respond to customer reviews.
Terra Nova Equipment Ltd. is a British designer and manufacturer of award winning outdoor equipment. Brands include Terra Nova, Wild Country and Extremities.
