Horrible experience. Their website is deceiving. Never do they tell you that they ship out of China, not that their main office is in Turkey. Strike 1!
Since the items were shipped out of China, the items arrived in 2 weeks. I can live with that (more or less), but when I received my pottery, all three items arrived broken. When I contacted them, they said they were sorry and that they'd give me a 20% discount. Strike 2!
When I told them not acceptable, they said they would refund me only if I shipped (and paid for the shipping) the items to Turkey. I refused.
I emailed several times for a full refund (with photos of the damaged goods), but I didn't hear back from them. Strike 3!
Thank God for Discover Card. I filed a complaint and opted for a chargeback. Only then did they contact me again saying why the chargeback; that would ruin their reputation. I told them they obviously did not care about their reputation since they did nothing to resolve this situation, but if they refunded my money, I would retract the chargeback. I never heard back from them.
I retrospect, I'm glad I filed a complaint. These people are thieves and deserve to be put out of business. Do not purchase from this website.
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