I completed an application on line to open a savings account on the 26th of January and received an email saying I would get a welcome pack through the post.
I deposited £200 into my new account but unfortunately needed to withdraw £100 back on 1st February due to unforeseen experiences I attempted this 5 times and each time it says it could not complete my request.
I rang Tesco bank for an answer as to why this happened I spoke to a surly lady who I think was not a happy person and after I explained my situation her reply to this was I hadn't signed and returned the letter in my welcome pack to which replied had I of been in receipt of the letter I would have returned it. I said that my infant relationship with Tesco bank was not going well and if I didn't receive the pack in short time I would have no other option than to close the account and find a more reliable way of saving rather than her saying it would be okay and sending a new pack out she rather hastily replied I can do that now! I was rather surprised at her response and if this is Tesco banks level of service heaven help my future relationship with them.
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