tescobank.com

4.3
4.3 Based on 896 reviews

Looking to apply for a new credit card, a loan, or to grow your savings? Tesco Bank could help you make the most of your money. Check out our exclusive offers, helpful tools and guides and learn how to get the very best value with your Clubcard....

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Average Rating

4.3

/
5

896 Reviews

5 Star
74%
4 Star
8%
3 Star
4%
2 Star
3%
1 Star
11%

All Reviews

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Review Time

Jacqueline
I've been a customer for 30+ years and found all staff, whatever dept really helpful and understandi

I've been a customer for 30+ years and found all staff, whatever dept really helpful and understanding, fantastic company, customer service and overall talking great care of me personally! Highly recommend

5
Date of experience: Feb 27, 2026
Sonya
It was easy to use the telephone banking and all my queries were dealt with, as I had tried to cance

It was easy to use the telephone banking and all my queries were dealt with, as I had tried to cancel a account online last year filled in forms, but account was never closed, now all is done, only downside is the 72 hours not being able to access accounts

5
Date of experience: Feb 20, 2026
D Williams
Good communication and guidance via phone call. I had not received my c/c statement and I was inform

Good communication and guidance via phone call. I had not received my c/c statement and I was informed the payment was due within a couple of days. My concern was where is my statement (still waiting for it) I would have been charged interest because I had not paid on time. Did they not send it or is it lost in the post?

5
Date of experience: Feb 09, 2026
David Stone
The Tesco Credit card is recommended as the best of the supermarket options, and though the cashback

The Tesco Credit card is recommended as the best of the supermarket options, and though the cashback is competitive, the accounting aspect is poor. Again, I have been advised that my statement is available, but it is not visible either online or when using the app. The website doesn't help to resolve the problem apart from offering a telephone number.

2
Date of experience: Feb 07, 2026
David
I completed an application on line to open a savings account on the 26th of January and received an

I completed an application on line to open a savings account on the 26th of January and received an email saying I would get a welcome pack through the post.
I deposited £200 into my new account but unfortunately needed to withdraw £100 back on 1st February due to unforeseen experiences I attempted this 5 times and each time it says it could not complete my request.
I rang Tesco bank for an answer as to why this happened I spoke to a surly lady who I think was not a happy person and after I explained my situation her reply to this was I hadn't signed and returned the letter in my welcome pack to which replied had I of been in receipt of the letter I would have returned it. I said that my infant relationship with Tesco bank was not going well and if I didn't receive the pack in short time I would have no other option than to close the account and find a more reliable way of saving rather than her saying it would be okay and sending a new pack out she rather hastily replied I can do that now! I was rather surprised at her response and if this is Tesco banks level of service heaven help my future relationship with them.

3
Date of experience: Feb 02, 2026
Jenny Adams
Consistently Satisfied with My Experience

Having used this service before, I have always been pleased. The website is user-friendly, well-organized, and provides plenty of information. Overall, a great experience.

5
Date of experience: Jan 21, 2026
Xander Ross
Overwhelmed by Communication for a Small Debt

I fell behind on a single credit card payment and was bombarded with letters at my home—more than ten in just one month. The amount owed was only £25. I will not use this lender again due to their excessive communication.

1
Date of experience: Jan 17, 2026
Lana Bloom
If only I could...

1
Date of experience: Dec 26, 2025
TheEight2291
The customer service representative was polite...

The customer service representative was polite and...

5
Date of experience: Dec 26, 2025
Walden
Exceptional Support from the Credit Card Team

The team handling credit cards has consistently impressed me with their helpfulness, efficiency, and expertise. They always deliver on their promises. In the past, I used cards from different providers, which I won’t name here, but I can confidently say that the credit card from this company has been my go-to choice both at home and internationally for about 15 years, and my experience has been flawless.

5
Date of experience: Dec 25, 2025

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