I'm looking to change my provider. My husbands on pay as u go at the moment and in 2 months they have had £50 off him, saying hes not topped up on his due date, then when he does they take it all!! When he calls customer services they say he had used all his data checking to see if he had his top up so he needed more. When he tries to explain that he doesn't put his phone on until the next day so he knows it won't be used they dont understand it and just say it's all gone, top up again. He know has had nothing for 5weeks while trying to sort this out and cant wait to find someone else who will provide him.
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