tesery.com

I placed an order on January 29th, but as of today, it still hasn't been shipped. I have been trying

I placed an order on January 29th, but as of today, it still hasn't been shipped. I have been trying to contact customer service for four days now, but I have received no response at all. This is extremely disappointing. I need an immediate update on my order status or a full refund.

我于1月29日下单，但直到今天系统仍显示未发货。我已经连续四天尝试联系客服，却始终没有任何人回复。这种服务态度令人无法接受。请立即处理我的订单，或者给我全额退款。

1월 29일에 주문을 완료했으나 현재까지도 배송이 시작되지 않았습니다. 고객 서비스팀에 연락한 지 4일이 지났음에도 불구하고 아무런 답변이 없습니다. 매우 무책임한 처사라고 생각합니다. 즉시 배송 상태를 확인해 주시거나 환불해 주시기 바랍니다.

1月29日に注文しましたが、今日になっても発送されていません。カスタマーサポートに連絡してから4日が経過しましたが、一度も返信がありません。非常に不安で、不誠実な対応だと感じています。早急に発送状況を連絡するか、返金してください。

ORDERID：
TESERY75836EN

--UPDATE----2026/02/15-----

We sincerely apologize for the delay and inconvenience caused to your package.

We have cancelled your order and the refund will be returned to your account within the next few working days. Please be patient.
February 11th to 24th is our store's holiday period. During this period, the response speed of our customer service and the shipping time of the warehouse will be delayed.

We are very sorry for the trouble caused.

We have also received your message on Trustpilot.
Now we have completely resolved this issue by cancelling the order. If you could update your feedback to reflect the resolution of your problem, or delete the relevant message, we would be very grateful.

---------------------------------------------

After I submitted my review to Trustpilot.com, the company replied with the email above. They made no mention whatsoever of the services or products they offered. Given their service quality and attitude, I strongly advise against using this company's services.
----------------------------
I placed my order over two weeks ago, and they still haven't shipped it. Customer service isn't responding either. After I complained to trustpilot.com, they immediately replied to my email, explaining that it wasn't that no one was working, but rather that they simply weren't responding. This is extremely unacceptable.

Date of experience: Feb 13, 2026