Review Time
I had an issue where I placed an order and then noticed I didn’t apply the 10% discount. So I reached out to support to cancel my order so I could re-order with the 10% discount and instead of having to do all that they just applied the discount to my current order, so didn’t have to go through the hassle of canceling. I appreciate the prompt response and that’s how you keep customers coming back.
I placed an order on January 29th, but as of today, it still hasn't been shipped. I have been trying to contact customer service for four days now, but I have received no response at all. This is extremely disappointing. I need an immediate update on my order status or a full refund.
我于1月29日下单，但直到今天系统仍显示未发货。我已经连续四天尝试联系客服，却始终没有任何人回复。这种服务态度令人无法接受。请立即处理我的订单，或者给我全额退款。
1월 29일에 주문을 완료했으나 현재까지도 배송이 시작되지 않았습니다. 고객 서비스팀에 연락한 지 4일이 지났음에도 불구하고 아무런 답변이 없습니다. 매우 무책임한 처사라고 생각합니다. 즉시 배송 상태를 확인해 주시거나 환불해 주시기 바랍니다.
1月29日に注文しましたが、今日になっても発送されていません。カスタマーサポートに連絡してから4日が経過しましたが、一度も返信がありません。非常に不安で、不誠実な対応だと感じています。早急に発送状況を連絡するか、返金してください。
ORDERID：
TESERY75836EN
--UPDATE----2026/02/15-----
We sincerely apologize for the delay and inconvenience caused to your package.
We have cancelled your order and the refund will be returned to your account within the next few working days. Please be patient.
February 11th to 24th is our store's holiday period. During this period, the response speed of our customer service and the shipping time of the warehouse will be delayed.
We are very sorry for the trouble caused.
We have also received your message on Trustpilot.
Now we have completely resolved this issue by cancelling the order. If you could update your feedback to reflect the resolution of your problem, or delete the relevant message, we would be very grateful.
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After I submitted my review to Trustpilot.com, the company replied with the email above. They made no mention whatsoever of the services or products they offered. Given their service quality and attitude, I strongly advise against using this company's services.
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I placed my order over two weeks ago, and they still haven't shipped it. Customer service isn't responding either. After I complained to trustpilot.com, they immediately replied to my email, explaining that it wasn't that no one was working, but rather that they simply weren't responding. This is extremely unacceptable.
This is a prime example of excellent customer service; the team was friendly and proactively followed up regarding an item that did not match my expectations. All other items arrived as scheduled and in perfect condition. I will definitely make future purchases from this seller.
Upon receiving my leather seat covers, I realized that there were no installation instructions included. I explored all available online resources, including various how-to videos, but encountered some conflicting information. The seat covers I received had a slightly different design compared to what was shown on the website, which made installation a bit challenging. I reached out to the support team for additional guidance. A representative was quick to respond and, after several emails, helped me resolve the issue. After making my purchase, I came across some negative reviews elsewhere, but I found not only a fantastic product but also outstanding customer support. The seat covers are of excellent quality and fit perfectly. I look forward to enjoying years of protection for my seats.
I recently bought a new vehicle that introduced me to a range of accessories. A friend who owns a similar model recommended this seller. She has made numerous purchases and has always praised their offerings. I've made several significant orders this month and have been very satisfied with the quality and service so far. I also needed to cancel a couple of items, and that process was seamless.
Still haven’t received the item and it’s been about two weeks since I placed the order. It says shipped but no details on when it will arrive. When I pay close to $500 for something, I expect to receive specific details on the status of my order. This is unacceptable.
QR code for video instruction did not work . I skipped the video thinking the instructions were clear and easy enough ;Don't skip the video! Written instructions are not perfect. Bar included to make room for the metal brackets under the glass is not for prying the glass up but for moving the seal out of the way. My glass broke. definitely a problem on my part but the QR link not working was a major bummer.Rack looks good fits great Problems with locking mechanism were addressed very quickly with teslery.com via email
Already received the second order/ goods.The company was wonderful sending a new order for free, but until now. The support is fantastic, and finally I appreciate Tesery goods…First order number: TESERY63398EN still blocked in customs. What arrive was the second order.And all goods are perfect. Thank you very much.Now I am happy and will prepare to make new orders
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