I should've gotten a hint about how Tesla Energy customer service is going to be from the experience I had during energy purchase process. Their preference for no human interaction is absurd!! I should have believed the ratings! Not even 1 year passes post my solar panel and battery installation, that I notice in the app that my system is not generating any power whatsoever. A complete shut down and it's been so for the past 12 days. Didn’t get a notification or nothing! I tried the so called customer support number , but wait time is over an hour, I had to leave my phone number for a callback. There is a chat option in the app but you wait 20 minutes for a chat agent, then the chat drops connection or they try to transfer you and the chat drops you and you have yo start the process from the beginning again! Both phone support and chat are only available during the weekdays. Like if energy generation only works during the week! Anyway, finally got somebody through chat to help me troubleshoot, no help; system is still down. They opened a case and said that it will take another 25 days for tier 2 support to review the case. OMG !! what kind of support is this? Tesla energy customer support has no understanding of customer needs, a sense of urgency, and doesn't act in a way to demonstrate they care about the customer. They're not even staffed to handle the amount of installations they have. My advice to energy customers, try to get Tesla products but use a different installer. Stay away from tesla energy!
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We provide residential and commercial solar and energy storage services.