More than two months ago, my Powerwall 2 was discharged remotely without any prior notice. Upon noticing this, I reached out to the support team and was informed that the unit was defective and would be replaced with a newer model under warranty, with a promise of contact within two weeks to arrange the swap. After numerous follow-ups, I received a formal recall notice stating that the replacement would take 4–6 weeks. After more inquiries, I opted for a refund instead. The company approved it quickly and mentioned it was sent to Finance for processing. Now, over three weeks later, they still cannot provide a substantial update on when the refund will be issued or when the faulty unit will be removed. For a service as forward-thinking as this, they should allocate some of that innovation and their ample resources towards improving customer service, financial procedures, and timely refunds.
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The official site for Tesla Motors, makers of the Tesla Roadster, the high-performance electric sports car. Electric cars from Tesla Motors are developed with an emphasis on design, performance, and efficiency.
