Defective Parts and Unhelpful Warranty SupportI bought the 9.6” T9 Instrument Cluster Display for Model 3 / Model Y Highland from Teslasy together with the optional front camera. At first the product looked like a nice upgrade for the car, but over time my experience with both the hardware and the customer service turned out to be very frustrating.After only a few months, the front camera completely stopped working. Because the product was still within the warranty period, I contacted Teslasy support expecting a normal replacement. Instead, they told me they could send another camera only if I paid $20 for shipping, even though the failure was clearly covered by warranty.I agreed and paid the shipping fee. Unfortunately, the replacement camera also failed shortly after I installed it.Around the same time, the power/data cable connected to the display became damaged. Once that happened, the screen lost its communication with the car and basically became just a standalone tablet with no vehicle integration at all.When I contacted customer support again to explain the situation, they told me they would send another camera and two replacement cables only if I purchased another item from their store, or if I paid another $20 shipping fee. I did not find this reasonable, since these were replacements for parts that had failed under warranty.After I declined to buy more products, they refused to send the replacement camera. Since then, they have also stopped responding to my messages, even though I asked at least for the replacement cable needed to restore the connection between the screen and the car.Overall, this experience has been very disappointing. The product initially seemed promising, but the reliability of the components and especially the after-sales support have been far below expectations. Being asked to repeatedly pay shipping for defective parts and then eventually being ignored by customer service is not acceptable.For this reason, I would not recommend this product or the company based on my experience. Anyone considering buying it should keep in mind that warranty support may be difficult if problems arise.
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