Purchased a screen from them, it lasted less than 3 months. They asked me to send videos of it not working which I sent them. The first Customer service rep kind of gave me the run around, but I ended up talking with "Martin" by Whatsapp, with a Chinese country code. He verified that my screen was dead and authorized a replacement. I had to pay the shipping--which is fair--and I am trying to figure out whether I want to order a rear screen from them now and then they'll waive the shipping. I don't blame them for a defective product--that happens. It's how they handled things. I do think that had I not been able to communicate by Whatsapp and send videos by dropbox, I might have had a more negative experience.
Claim your business profile now and gain access to all features and respond to customer reviews.
