The good first:1) the customer response team has been quick to update me on my order (usually Joe) with information2) the all weather floor mats, despite being folded haphazardly in a box not meant for them, do fit wellThe bad? I ordered on October 1st. The site's Shipping Policy page advises that they ship with a number of trusted couriers including UPS, USPS, FedEx and DHL, and that shipping can take as little as 3-7 days, but the standard is 6-12 days. Which "trusted shipping partner" did my order ship from? China Post. If I gave you the tracking number my order gives me on the website, it still shows as "no information".Customer Service sent me links to a third party tracking site which gave me information in Chinese, even after it reached "the country" which turned out to be USA, not Canada where I was shipping to. I had to chase CS again to ask for more information and finally was sent FedEx tracking numbers on October 31st, 30 days after ordering.While the floor mats were great, the seat covers I ordered are supposedly the right model but have a lot of slack. When you watch the fitting video on how the headrests fit, you'd think the main seat body would fit the same way? No, it's very slack, I can pinch an inch in the back, which means the cover sits pretty loose and retards the reclining functionality of the rear seats. I was sent the wrong center console product too, so I can't use the armrest cover either as it won't match and will look silly.So far I'm giving it two stars, because the floor mats are great and I did receive quick responses to my queries right up until I received a wrong item, and now it's radio silence. This one is going to my bank for mediation.
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