I had a very frustrating experience with TestGorilla during a recent job application which prevented me from the opportunity to get a job.
I completed a multi-part assessment that took around an hour. During the second section, the platform would not let me progress past question 5 (out of 12) — the “Next” button simply stopped working. This significantly impacted my results for that section.
I reported the issue, and TestGorilla said they would notify the hiring company, which was appreciated.
However, when I later asked for the inaccurate portion of the results to be addressed, they deleted my entire assessment without my consent — including the sections I completed successfully. This effectively erased all evidence of my performance.
I was then told nothing could be restored and that my only option was to restart the entire process. Given the time invested and the fact the issue was caused by a technical fault, this is not a reasonable outcome.
Overall:
The platform had a critical technical issue
The resolution made the situation worse
There was no meaningful recovery or accountability
I would be cautious relying on this platform for high-stakes assessments, as technical issues can directly impact outcomes and may not be resolved fairly.
Claim your business profile now and gain access to all features and respond to customer reviews.
TestGorilla is a leading skills-based talent discovery platform that combines sourcing, screening, and scientifically-validated assessments to reveal the complete picture of each candidate before the first interview starts.
Unlike hiring tools that focus on experience and rely on assumptions, TestGorilla surfaces the best and most relevant talent, giving teams the context they need to hire smarter, faster, and more fairly.
Built for modern teams, TestGorilla gives you the data and tools you need to move beyond resumes and make smarter hiring decisions based on what candidates can actually do. The platform now goes beyond assessments and offers AI-powered talent sourcing, letting you connect with over two million skills-tested job seekers ready to match your open roles.See more
