My experience with this company has been extremely frustrating. The jacket I received was of very poor quality and poorly sized. When I tried to return it, they initially offered a mere 15% refund despite it being in its original packaging and within the return window. After some negotiation, they agreed to give me 45%, which was the best they could do. Eventually, I received a refund of $48 but later was billed $16 for shipping, which included charges for two jackets when I only ordered one. They refused my return request. A call to their local area revealed they operate from a warehouse and have received an F rating. Their practices are unacceptable, and I expect they will face legal consequences for breaching their own return policy.
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