So sad to see that Texas Roadhouse has gone downhill. For years they were our favorite restaurant...we would eat there 2-4 times a month. Texas Roadhouse Restaurants have always been fairly consistent and we have eaten at several in six different states but the last two experiences (different locations) were bad. The first time, it took forever for our food to come out...about 1/2 hour, the rolls were not good at all....they were slightly burned, and my husband said his meal....the same one he always orders (country fried chicken) was overcooked. We recently ate at Texas Roadhouse again - another location and the rolls once again were slightly burned - they did not taste good and my steak was tough and hard to chew. I had send in a complaint to Texas Roadhouse twice and no one responded either time. If there is no care or concern at the corporate level, I now see why there is no care or concern at the restaurant level. I don't know if Texas Roadhouse is having problems because someone else took over the company in 2021 or if it's because Texas Roadhouse is a publicly traded company and they are trying to cut costs but it seems that service and quality are not the same as they once were. It's actually three bad experiences as the second time we ever ate at Texas Road house about 12 years ago, the waiter spilled my husband's beer on me when we were out of town for one night and I didn't have an extra pair of clothes. Accidents happen and we did continue to eat at Texas Roadhouse and every time since that time has been good until the last two times. Texas Roadhouse never offered anything, even when beer was spilled on my.....they even charged us for the beer. We had to call a manager over when we got the bill. It's sad when companies don't know anything about customer service and when they won't respond to a complaint. Why would I support a company that doesn't care about its customers.
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Texas Roadhouse is an American chain restaurant that specializes in steaks and promotes a Western theme.
