Review Time
Visited Texas Roadhouse this evening Davenport and was served by Kennedy. Have to say By a country Mile the best server we have had in Orlando this holiday. (3 weeks into our 8 week stay) ! Food fabulous, atmosphere fantastic, service excellent. Thanks for a great evening Kennedy .
Unfortunate experience, arrived, hungry, and ready to experience Texas roadhouse in Visalia, California. Customer service was great, however, food took a while to come out and when the food arrived, the catfish, mashed potatoes and corn were all cold. For example, the mashed potatoes had bacon and and cheese and the cheese was not melted indicating it was cold.However, management independently comped the meal, which was awesome, however, I went for food not a comped meal. I will try again and hope the next experience is worth it.
The service was great as usual. My daughter and wife had the bacon burger. They came without the bacon, she had to go and get it, they asked for them to be well done, but they were cremated, and dry, and they couldn't eat them iThe music was too loud you couldn't hear yourself think let alone talk. we are from the UK. We come here at least once a year, and look forward to eating there. I don't think we will be going back there
The stakes here are really good, cooked just the way I asked. The rolls and cinnamon butter are totaly addictive!! The place was super busy tho, so we had to wait a bit longer than I'd like. But our waiter was frendly and made sure we had everything we needed. Great food, but the noise level was kinda high. Still worth it for the steaks and sides!
So sad to see that Texas Roadhouse has gone downhill. For years they were our favorite restaurant...we would eat there 2-4 times a month. Texas Roadhouse Restaurants have always been fairly consistent and we have eaten at several in six different states but the last two experiences (different locations) were bad. The first time, it took forever for our food to come out...about 1/2 hour, the rolls were not good at all....they were slightly burned, and my husband said his meal....the same one he always orders (country fried chicken) was overcooked. We recently ate at Texas Roadhouse again - another location and the rolls once again were slightly burned - they did not taste good and my steak was tough and hard to chew. I had send in a complaint to Texas Roadhouse twice and no one responded either time. If there is no care or concern at the corporate level, I now see why there is no care or concern at the restaurant level. I don't know if Texas Roadhouse is having problems because someone else took over the company in 2021 or if it's because Texas Roadhouse is a publicly traded company and they are trying to cut costs but it seems that service and quality are not the same as they once were. It's actually three bad experiences as the second time we ever ate at Texas Road house about 12 years ago, the waiter spilled my husband's beer on me when we were out of town for one night and I didn't have an extra pair of clothes. Accidents happen and we did continue to eat at Texas Roadhouse and every time since that time has been good until the last two times. Texas Roadhouse never offered anything, even when beer was spilled on my.....they even charged us for the beer. We had to call a manager over when we got the bill. It's sad when companies don't know anything about customer service and when they won't respond to a complaint. Why would I support a company that doesn't care about its customers.
You are seated at your table by a really nice person, and look what’s on the floor beside you : a bunch of dirty dishes! I tried to post a pic, but it wouldn’t let me. Food was well ok, but Not worth $30+ for a steak!My advice Go somewhere else!!
DO Not eat at this Texas Roadhouse in Slidell Louisiana.. Trash ... garbage .. wouldn't feed this mess to a dog .. and I have the pics to prove it .. talked to a manager by the name of Carmen and she told me that I should try to eat a few bites of it ..so now I'm posting my pics to instagram facebook and tic tok
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Texas Roadhouse is an American chain restaurant that specializes in steaks and promotes a Western theme.
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