texasroadhouse.com

2.2
2.2 Based on 134 reviews

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Fred Rakhshan
This place has the worst customer…

This place has the worst customer service that I have ever seen. Last night, I took my family to the branch in Rochester Minnesota. Our waiter was extremely friendly and nice until we were half way done with our meal. He brought the check without even asking if we would like anything else such as coffee or desert. In a couple of minutes, a manager was passing by and asked us if everything was ok. I asked him to take a look at our table and tell me what was wrong. He said ya I see a lot of dirty dishes that need to be cleared. I asked him why did we get a check half way thru our dinner. He said because people are normally in a rush so we give them the check quickly. I asked even on Sunday night. He said yes. I told him that this was the way that our waiter was trained. He said yes. He walked away without taking a single plate of our table. I will never go back to this place that is run by a bunch of un-professional people. Why would I need to eat in a place that has such a poor environment. I ended up tipping the waiter over 20% because I knew it wasn't his fault.

1
Date of experience: Oct 26, 2025

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