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My son and I have been calling for two days and all calls go to voice mail. Since you told me you were a family business and your daughter helped you, I pray all is OK with the family. I have to admit, we are somewhat frustrated with the lack of ANY response to email, contact via website or voice mails Have a great dayCharlotteOn Aug 7, 2025, at 9:48 AM, Charlotte Mitchell Ryan, please see below, plus I have sent you an additional communication through your website. There have several attempts at communication and no one has responded . This is not what I expected after my impressive customer service with you initially. You immediate response is appreciated iPhone. iTypos. iApologizeType on tiny keys just for youCharlotte Begin forwarded message:From: Charlotte Mitchell Date: August 3, 2025 at 1:34:56 PM PDTTo: Texas Toy Distribution Cc: Dave Textor Subject: Re: A shipment from order #6423 has been deliveredI placed an order with you for my grandson, Mason. Today is his 5th birthday and he was very excited to get his gift that was from your company. You and your daughter may remember the absent minded grandmother who was panicked that she mess up the order and it was being sent to California instead of Georgia. You and your daughter were wonderful in correcting my mistake and you even added a birthday card to Mason. Well his birthday arrived and he has been enjoying his gift until………the main boom on the excavator stopped working after 15 minutes…..My son is Dave and I am providing his contact information, so you can contact him for more details. Dave Textor 510-685-8301200 Mimosa Lane Cairo, Georgia 39827Have a great dayCharlotte MitchellOn Jul 14, 2025, at 12:20 PM, Texas Toy Distribution wrote:Texas Toy Distribution ORDER #6423Your order has been delivered Haven't received your package yet? Let us knowView your orderor Visit our storeFedEx tracking number: 390889924222Items in this shipment Grab Loader Excavator RC Die-Cast Model (1:14 Scale) × 1If you have any questions, reply to this email or contact us
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We are Texas Toy Distribution, a family owned and operated toy import/distribution business. We provide customer service and shipping from Bryan, Texas. Our mission: to make supplying retailers fast and easy, with quality products at incredible pricing!
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