I ordered several discounted items (50% and 30% discount) to be delivered at a Tezenis store. After waiting for 2 weeks, I automatically got a return notification and refund. When I reached out for support they said that the courier noted packet as undeliverable and returned it (remember delivery was at their own store!!!). I was just offered a 10% discount for my next order, which was absolutely ridiculous since I ordered items at half price and in the meanwhile almost everything in sale was sold out. I asked them that I should at least be given the option to have my packet resent and receive it with delay. I ordered stuff from their eshop to be delivered to their physical store, therefore they should take responsibility of the unsuccessful delivery. They just said sorry, we do not resend packets, 10% percent discount for your inconvenience and that's it! This is my worst experience with customer service of online retailers and I am a very frequent online shopper from many many stores.
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Welcome to the official Tezenis website: Italian style Underwear and Apparel. Take a look at the collections for Women, Men and Children.
