I wish I had read the reviews before buying online from this brand. This is truly the WORST experience ever. I have literally been robbed.Today was the 5th day in a row I was to wait for my parcel and yet again IT DID NOT SHOW. Their customer service is the worsttttttt thing I have ever encountered!!! When I contacted customer service I was simply told they would open a case to look into the delay of my parcel - and never got back to me!.I contacted again and was told that I need to contact UPS!!!! My contract and agreement is with TEZENIS NOT UPS. UPS are who you've hired to deliver your parcels, and they are failing. So how dare they make it the customer's job to chase up their third party?!?!!?I was horrified - but with no help at all I did contact UPS, who YET AGAIN told me the parcel would 100% be with me by end of today. And again, it wasn't!So I contact Tezenis customer service again, and they couldn't care less!!!!I asked to speak to a manager and they said NO.And they simply told me to wait for the case to be closed.....This is an absolute sick joke and I am disgusted that these people are allowed to operate a company that steals from people.I told them 100 times, I DON'T WANT THE PARCEL ANYMORE. I JUST WANT A REFUND.I don't care that there is an 'investigation' investigate on your own time and then keep the order!!I DON'T WANT IT.AND THEY KEEP REFUSING TO REFUND ME AND SIMPLY TELL ME TO WAIT FOR THE CASE TO BE CLOSED.WHEN I ASK THEM HOW LONG THIS WILL TAKE, THEY SIMPLY TELL ME TO BE PATIENT!!NEVER ORDER FROM HERE, NEVER!!!!!!!!!!!!!I will go to citizens advice and take this further with the ombudsmen. I advise everyone to stay FAR AWAY from these crooks.
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