I was a customer for years before moving from Europe to the US and never imagined their service could be this terrible.As soon as I got my order (for which the tracking number never existed, according to UPS), I tried my items on, and started getting a couple of them ready for return, as Tezenis only offers 15 days for doing so. The return process through their site kept giving me an error at the last step, making it impossible to finish the process and receive the return labels in my email. This is all well documented through emails and screenshots I sent to customer service. I was told "we need to forward your case to the competent department, and we shall contact you as soon as we receive an answer", which according to other reviews, seems to be their standard response while nothing is being done. I asked twice for a return label to be sent to me and reminded the CS agent my return window of 15 days was about to end, and I would be losing my money while being forced to keep items I can't wear. I was told "please do not worry about the return timeline as we have reported the issue to our relevant department so you shall be enabled to return as soon as it is fixed". It's been a month now, and not only has nothing changed, my emails have been ignored since then. Close to $100 down the drain! I surely won't be making the mistake of buying from Tezenis again.
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Welcome to the official Tezenis website: Italian style Underwear and Apparel. Take a look at the collections for Women, Men and Children.
