Stay away! Shopping at Tezenis is a total nightmare. I wanted to return one of the products I ordered online in a store, but first they refused it because they told me that I had to initiate the process online by logging in to my account and I had to print (!!!!!) out some documents as a proof. It felt so weird because by telling order number or showing an online receipt is usually enought to retrun anything to any store. But I did not doubt, I left the store and I went home to do this and to print out what shoud be printed out. But when I went online I read carefully the conditions of returning and I learnt that printing out anything is not necessary at all because they instantly see in their system at the store by telling my name that they are about to have a return!!!!! So why on earth was it necessary to make me come twice?! Why didn't they tell me that I can do it online right at the moment in the store? Awful. But finally I managed to return the product. It was 16th December, today is 17th of January, and I still don't have my money. It is completely and absolutely ridiculous. I contacted their customer service and they did confirm receipt of my return but the answer was "We need to forward your case to the competent department, and we shall contact you as soon as we receive an answer." One week passed and I got an answer that they are very sorry for the inconvinience and soon I'll get the money. One more week passed and there is still no money. This should be an easy routine procedure that doesn’t need to be take that long! This is super annoying and I'm 100% sure that I won't buy anything from Tezenis again, not in a store, neither online.
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Welcome to the official Tezenis website: Italian style Underwear and Apparel. Take a look at the collections for Women, Men and Children.
