I wish I have read all the reviews about refunds before I ordered with Tezenis UK. Ironically, I was a very loyal customer for almost 10 years, buying from any country that has Tezenis shops. In early Jan '22, they have send me the wrong order. After I contacted them on chat, they asked me send photos of every item and its label, which I did. After a week, they said to send the order back and after they will refund me. I sent the order back 4 weeks ago and, because they didn't send the refund, I contacted them. They kept saying the same thing with the relevant department and asked me to send the proof of return, after I prompted them 3 times. I sent them the proof, and after 1 week I asked again what is happening - got the same auto-message. All of these to culminate two days ago with them asking me the codes of the items that I don't have anymore and anyway I had send them pictures. Again, they sent the wrong order. I asked what codes and obviously no reply. I am intending to make a complaint to the service ombudsman, because they literally are stealing my money and it seems other people's too. DO NOT BUY FROM THEM!
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