This company is very dangerous charged me £4.60 2 days in a row and £60 as a fine for there machine not working.I told them to check if that machine was working on the day the fine was issued and I got no response after emailing 5 separate times. I emailed 2 different departments I also phoned them for a 17 min phone call to be told they can't do anything to help but also could only see that the machine had not be tapped before entering the tram but it did tap when I got off which makes no sense why would you tap out if you didn't tap in the only explanation is the machine didn't work on the first stop.Why would you purposely avoid tapping in not to pay if you where willing to pay by tapping where you got off. This would make you pay £4.60 instead of the usual £1.40 charge I normally get for my travel.But if you emailed multiple times and they don't want to reply to you, the company doesn't care what you do they have your money and that means the topic is ended for them.
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