Review Time
Emma Holden was really helpful tonight whilst in central Manchester and explained how to get home really clearly and concisely. I felt well looked after. I can’t thank Emma enough for such excellent support!
Again and again in Greenfield, buses are shown on the App as being due. The due time passes - no bus turns up. Greenfield is not well served with buses anyway so if one doesn't turn up, there's an hour's wait. TFGM need to get their act together - sort out an adequate service and re-design the App. I was going on holiday today and ended up having to lug a heavy suitcase up the steep hill to Greenfield station to catch the ridiculously frequent 84s because the 350 didn't turn up AGAIN!!!
Is -1 outside , temperature inside the bus is -2 because heating is neither working or drivers take a pleasure of blasting cold air on people. Everyday on V2 buses at 4:31 or 5:49am from Atherton to MRI. Pay a ticket to travel and get a sore throat with bee network buses 🐝🐝😷🤒 1hour my journey 5 days a week.
The busses are excellent are being late and not showing up.It is the most unreliable service especially since it renamed itself to the bee network. They have somehow gotten worse while trying to improve themselves, focusing on looks rather than service.
This company is very dangerous charged me £4.60 2 days in a row and £60 as a fine for there machine not working.I told them to check if that machine was working on the day the fine was issued and I got no response after emailing 5 separate times. I emailed 2 different departments I also phoned them for a 17 min phone call to be told they can't do anything to help but also could only see that the machine had not be tapped before entering the tram but it did tap when I got off which makes no sense why would you tap out if you didn't tap in the only explanation is the machine didn't work on the first stop.Why would you purposely avoid tapping in not to pay if you where willing to pay by tapping where you got off. This would make you pay £4.60 instead of the usual £1.40 charge I normally get for my travel.But if you emailed multiple times and they don't want to reply to you, the company doesn't care what you do they have your money and that means the topic is ended for them.
Absolutely shocking stole £60 out of my bank.Zero customer service sent from pillar to post and now just being totally ignored.Told me I had been fined but can’t tell me why.Can’t speak to a manager as they can’t transfer calls.What a way to run a business.If I stole out of my customers accounts I would be in prison.
I wish there was 0 review option.This is the shittiest transport service ever existed in entire world, always late, always terminated at any stop.Waste of time & resources they don't even care if you are being late from work or whatsoever.
I've lived around Manchester all my life. I'm building a business here. I'm proud of my city. And TfGM are a huge embarrassment to us all. Today's experience: train up from London late (thanks Avanti West Coast) so missed Northern to Eccles. No problem: go to the undercroft to get tram. Trams not running due to maintenance (how many times have those rails been re-laid since they were put down?) No signs or online information on where to pick up the tram. So I walk the lines as far as St Peter's Square. No Eccles services appear. Dot matrix signs offer information via tfgm.com - but the only news is Andy Burnham boasting about the wonders of TfGM. Ask staff: Eccles service running from Deansgate. I walk to Deansgate. First staff says I need to get the tram from Market Street. Fortunately I know this is impossible. Second staff says trams running only from Cornbrook. I give up and wait for the next hourly train. The only thing TfGM are good for is making Northern look less awful than they really are. This was my experience as a Manc. How bad would this feel to a foreign tourist? So here are my takeaways about TfGM. You're complacent. You think you're awesome but you're awful. You don't hire and train and motivate staff who (with exceptions, god bless'em) consequently don't give a fig for their customers. You make dreadful technical decisions and need to constantly re-engineer the infrastructure. You're unreliable. You can't be bothered even to use your expensive IT systems for even the most basic live communications to your customers. I would love to fire your entire management team. And Andy Burnham, please don't believe your own publicity. You've got work to do at TfGM. Dream about an underground, sure, but today you need to fix the basics of what you've already got.
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