The GPS led me through Blackwell Tunnel and other routes, leaving me uncertain about the number of charges owed. When I called to provide my registration number, I expected assistance in determining the total charges, which seemed like a simple inquiry. However, the representatives were unhelpful, repeatedly stating, "it's the driver's responsibility to know where they drove." The more I tried to clarify my confusion about the crossings, the more they reiterated the same phrase. This operation feels deceptive, and their staff could either seek different jobs or learn to treat customers with respect. It's been a long time since I've dealt with such discourteous and unhelpful individuals over the phone. The whole experience was rude, unproductive, and seemed designed to frustrate people, making driving in major cities increasingly difficult. Furthermore, if you overpay to avoid a penalty, that money is lost—no refunds for overpayments. The entire burden is placed on the driver, and they operate a system that profits from individuals while refusing to provide clear payment guidance, leaving you to guess and risking hefty fines if you're wrong. This approach is deeply unfair and feels like a money-making scheme!
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