tfl.gov.uk

1.1
1.1 Based on 41 reviews

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41 Reviews

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WathiSpVp83
Unhelpful Support Experience

The GPS directed me through a tunnel and other routes, leaving me confused about the charges owed. When I called for clarity, the representatives were unhelpful, stating it was my responsibility to know. This experience felt deceptive, and their staff could learn to treat customers with respect. It’s been a long time since I’ve encountered such discourteous service over the phone. The entire experience was frustrating, and if you overpay, that money is lost with no refunds. This system seems designed to profit from individuals while providing no clear guidance on payments, leading to potential hefty fines. This approach is unfair and feels exploitative!

1
Date of experience: Dec 29, 2025
Darby Price
Blackwell Tunnel Experience

The GPS led me through Blackwell Tunnel and other routes, leaving me uncertain about the number of charges owed. When I called to provide my registration number, I expected assistance in determining the total charges, which seemed like a simple inquiry. However, the representatives were unhelpful, repeatedly stating, "it's the driver's responsibility to know where they drove." The more I tried to clarify my confusion about the crossings, the more they reiterated the same phrase. This operation feels deceptive, and their staff could either seek different jobs or learn to treat customers with respect. It's been a long time since I've dealt with such discourteous and unhelpful individuals over the phone. The whole experience was rude, unproductive, and seemed designed to frustrate people, making driving in major cities increasingly difficult. Furthermore, if you overpay to avoid a penalty, that money is lost—no refunds for overpayments. The entire burden is placed on the driver, and they operate a system that profits from individuals while refusing to provide clear payment guidance, leaving you to guess and risking hefty fines if you're wrong. This approach is deeply unfair and feels like a money-making scheme!

1
Date of experience: Dec 29, 2025
mehdimejdoub185
No Bus Service on Saturday

Once again, I faced the issue of no bus service on a Saturday while waiting for around 40 minutes outside a local store. I arrived at 15:20 and decided to leave at 16:00, walking 35 minutes home with heavy shopping bags. Most of the other people at the bus stop did the same. If there’s no service on a Saturday, it is essential to inform the public!

1
Date of experience: Dec 13, 2025
Paddy Wilson
Thefts on the Underground

To fellow travelers on the Underground: Be aware of thieves operating near exits, timing their thefts carefully. One type targets unsuspecting passengers who fall asleep, while another watches for distractions. On a recent journey, I fell asleep and my backpack was stolen right from my lap. Valuable items, including my laptop and phones, were taken. I reported the incident to staff, but they were unwilling to assist in contacting the authorities. They insisted I handle it myself, despite my lack of a phone. This lack of support for victims of theft is unacceptable, and I hope for a swift investigation into these incidents and measures to deter such behavior.

1
Date of experience: Nov 30, 2025
Ronnie
Penalty for Their Mistake

I registered my vehicle for automatic payment for a tunnel crossing but still received a penalty. The first notice was lost, and I ended up paying £270 for an error on their part.

1
Date of experience: Nov 17, 2025
Tyrone Foster
Inaccurate Penalty Charges

I received a fine due to a wrong postcode entry on their part, which escalated my penalty from £90 to £270. Despite my appeal, I faced a dismissive attitude from their team. The initial fine is excessive, and there are no options for payment plans.

1
Date of experience: Oct 13, 2025
Visitor Experience in London

During my recent visit to London, I rented a car and followed GPS directions, which led me through a Congestion Charging Zone I was unaware of, resulting in a fine. This occurred during a rail strike, adding to the chaos on the roads. I appealed the fine, but no consideration was given for the strike or my status as a visitor. If they impose such a system, they should collaborate with navigation apps to prevent these issues. It’s disappointing to see such a lack of understanding for visitors.

1
Date of experience: Sep 11, 2025
Miriam Taylor
Disregard for Customers

During a full tube strike, buses were infrequently running, yet they still terminated services early, forcing customers to pay more. This behavior shows a lack of respect for those who support their services.

1
Date of experience: Sep 11, 2025
Wilfred Morris
Frequent Strikes

The constant strikes are disrupting the city and inconveniencing residents and visitors. With average salaries for tube drivers being quite high, it raises the question of why they don’t consider other employment if they are dissatisfied.

1
Date of experience: Sep 04, 2025
Helen T.
Poor Scheduling and Maintenance

It's disheartening to see that their ratings are even lower than on other platforms. They seem unable to schedule maintenance effectively to avoid conflicts with major events in the city, which is disappointing.

1
Date of experience: Sep 03, 2025

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